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Terms and Conditions

All contributions given to Key Life Network online go through Authorize.net. We accept Visa, Mastercard and Discover as well as Paypal. Credit card transactions are instant and happen through our secure server. If you have any questions about this please contact us by email at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or by phone at 1-800-KEY-LIFE. All monetary amounts listed in our Resource center are minimum donations required to receive the item requested.

Privacy Policies

Key Life does not resell or disclose your personal information to anyone for any reason.

Cancellation Policies

To cancel an order for resources, you must contact our support team by email ( This e-mail address is being protected from spam bots, you need JavaScript enabled to view it ) with a subject line of "Order Cancellation" or you can call us at 1-800-KEY-LIFE. Every effort will be made to cancel your order if it hasn't already been shipped.

When contacting us to cancel an order, please be ready to provide your name, order number, and contact information

Please note that if the item has shipped, we cannot cancel the order. In this case, email or call us and request to return the item for a refund (minus shipping costs).

Shipping Policies for In-Stock Items

If an item is in-stock, we will make every effort to ship the item within 5 business days. Standard shipping is included in the donation you give. If you require expedited shipping, please call us at 1-800-KEY-LIFE.

If an item is out of stock, we will let you know that your order has been delayed and will ship it to you when we receive it in stock or cancel the order if that is a better solution.

Return & Exchange Policies

If the item you received is defective or damaged from shipment, please contact us and we will instruct you on how to return the item and will send out a replacement.

You may return an item for a full refund (minus shipping costs) within 30 days of your donation. Again, please contact us by phone at 1-800-KEY-LIFE with any questions regarding this policy

We are unable to exchange items, but if it's within the 30 days you may return the item for a refund and then order the item you desire.

We will confirm receipt of a returned item by email or phone, and will contact you once a credit has been issued.

 

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USA mailing address: P.O. Box 945000 | Maitland, FL 32794-5000
Canadian address: P.O. Box 28060 | Waterloo, Ontario N2L 6J8
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